Page 2 - OWOW Hot tub Warranty Consumers EN 2025

Troubleshooting guide
COMMON ISSUES AND SOLUTIONS
PREVENTATIVE MAINTENANCE
AND SERVICE INTERVALS
PUMP NOT WORKING:
❙ Symptoms: Pump fails to start, makes unusual noises,
or loses pressure.
❙ Diagnosis: Check for airlocks, debris in the pump,
or electrical issues.
❙ Solution: Clear blockages, ensure proper priming,
and inspect electrical connections.
HEATER NOT HEATING:
❙ Symptoms: Water does not heat up or takes longer
than expected to reach the desired temperature.
❙ Diagnosis: Check the thermostat settings, heating
element, and insulation.
❙ Solution: Calibrate the thermostat, replace
a faulty heating element, or improve insulation.
HIGH THD DETECTED:
❙ Symptoms: Excessive noise, component
failure, or decreased performance.
❙ Diagnosis: Check electrical connections and components
for interference or incorrect wiring.
❙ Solution: Ensure equipment is properly grounded and
installed in compliance with CSA (Canadian Standard
Association) and provincial electrical standards.
Replace worn components, and adjust wiring to reduce
interference.
WATER QUALITY ISSUES:
❙ Symptoms: Cloudy water, strange odors, or difficulty
maintaining proper chemical levels.
❙ Diagnosis: Check filtration system, pump flow rate,
and ozone generator.
❙ Solution: Clean or replace filters, ensure proper
chemical balance, and verify that the ozone system
is functioning correctly.
MONTHLY:
❙ Inspect the water filtration system and clean filters.
❙ Check the insulation and cover for wear and tear.
❙ Have your water professionally tested and adjust/drain
as needed.
QUARTERLY:
❙ Have your water professionally tested and adjust/drain
as needed.
❙ Inspect the pump and heater for performance issues.
ANNUALLY:
❙ Perform a complete electrical system check, ensuring
all connections are secure and free from interference.
❙ Inspect the stainless-steel frame and plumbing for signs
of wear or damage.
❙ Review THD minimization measures and recalibrate
components if necessary.
❙ Have your water professionally tested and adjust/drain
as needed.
SEASONAL MAINTENANCE
WINTER PREPARATION:
❙ Ensure the insulation and cover are ready for cold weather.
❙ Confirm the heating system is functioning efficiently.
❙ Drain and refill the hot tub as necessary, ensuring all water
is clean and free of contaminants.
SUMMER MAINTENANCE:
❙ Clean filters more frequently due to increased use.
❙ Ensure that the water temperature and chemical levels
are stable, as warmer weather can lead to rapid water
evaporation and imbalances.
Safety Guidelines
ELECTRICAL SAFETY
CONCLUSION
❙ Always ensure that the hot tub is disconnected from the
power supply before performing any maintenance or repairs.
❙ Verify that all electrical components are properly
grounded and shielded from water.
WATER SAFETY
❙ Ensure that all sanitization systems (filtration, ozone)
are functioning correctly to maintain safe water
quality for users.
❙ Make sure that covers and safety latches are secure,
to prevent access by children. Follow provincial
pool/spa safety regulations where applicable.
❙ Owners and Technicians alike must have a deep
understanding of the components, electrical systems,
and preventative maintenance required to keep
OWOW hot tubs operating at peak efficiency.
❙ By minimizing issues like THD and maintaining energy
efficiency, OWOW hot tubs provide long-lasting
enjoyment and reduced maintenance for owners.
❙ Proper installation, regular diagnostics, and adherence
to maintenance schedules will ensure smooth operation
and owner satisfaction for years to come.
OWOW BRAND · Hot tub warranty · International Pool Group · November 2025 2