Page 77 - PinPoint Training_Day 3

Pinpoint

SAL ES T R AI N I N G - D AY 3
SecurityTrax Home Tab

Internal Account Communication

 Why this is extremely important

• The home page provides a snapshot into open tickets. Bulldog HQ Admins send tickets
with important information about your customers. Be sure to check your open tickets
throughout the day and always respond IMMEDIATELY.

 Get paid your commissions on-time
• You will be notified of any cancels/reschedules, customer complaints, service requests,

billing and paperwork issues associated with your homeowners. To keep your customer
happy and avoid delays in commission payouts, check your tickets daily and respond/
resolved the issues ASAP!
You should have no open

 Closing a ticket once resolved tickets by 5 PM each business

• After responding to a ticket, go back to the Home Screen and click on the little red day if you are handling your
exclamation point on the left-hand side of the ticket until it turns green. Once you refresh customers correctly.
the screen, the ticket will disappear.