Page 80 - PinPoint Training_Day 3
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Pinpoint
SAL ES T R AI N I N G - D AY 3
Before addressing a
customer issue
Do you research! Review the notes in your
customer’s record for a transparent,
comprehensive view of other interactions
they’ve had with your colleagues. This insight
will arm you with the context needed to reach a
resolution quickly, as well as offer guidance into
WHO to send your ticket to.
