Page 125 - AACCUP_2025

Level 3 Phase 2
BS Computer Science & Hospitality Management

Summary of the Library Satisfaction Survey

Summary of Library Satisfaction Survey Results

In Academic Year 2019-2020, the Library Satisfaction Survey was conducted with a
sample comprising 50 students, 7 faculty members, and 3 staff members, resulting in a total

average mean score of 3.58, interpreted as "very satisfied." This outcome suggests that library
services generally met user satisfaction expectations. However, item five, “The library

collections are organized and easy to access,” was identified as an area needing further attention
and assessment to enhance user satisfaction.

For the first semester of Academic Year 2023-2024, the survey was conducted with a

randomly selected sample of 32 students. The results revealed a total average mean score of
4.60, also interpreted as "very satisfied," indicating general user contentment with the services
provided. Nonetheless, item three, “The library is spacious for the clientele,” was highlighted
as an area requiring additional evaluation and improvement to further enhance service quality.

Stakeholders’ Feedback Form Results

The Stakeholders’ Feedback Form provides insights into user satisfaction across three main
areas: Courtesy, Service (Quality, Timeliness, Efficiency), and Physical Condition of the
Office/Workplace (Cleanliness and Comfort). Here is an interpretation based on the frequency
of responses for each rating:

1. Courtesy
o 50 respondents rated Courtesy as 5 (indicating high satisfaction), while 5 rated
it as 4.
o This indicates a very high level of satisfaction with Courtesy, as nearly all
respondents chose the highest possible rating.
2. Service
o Quality: 50 respondents rated the Quality of service as 5, with 4 rating it as 4,
and only 1 as 3.
o Timeliness: 47 respondents gave a rating of 5, while 6 rated it as 4 and 2 as 3.
o Efficiency: 52 respondents rated Efficiency as 5, with only 2 rating it as 4 and
1 as 3.
o Interpretation: Ratings for Service Quality are overwhelmingly positive, with
most ratings in the 5 range across all service aspects (Quality, Timeliness, and
Efficiency). This suggests that users are highly satisfied with the quality and
reliability of the service they receive.
3. Physical Condition of the Office/Workplace
o Cleanliness: 49 respondents rated Cleanliness as 5, while 6 rated it as 4.
o Comfort: 48 rated Comfort as 5, and 7 rated it as 4.

ADMISTRATION

Library