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Level 3 Phase 2
BS Computer Science & Hospitality Management
o Interpretation: Satisfaction with the office's cleanliness and comfort is also
high, with most respondents giving a top rating, indicating that users find the
environment well-maintained and comfortable.
Overall Summary
The total responses yield 296 ratings of 5 and 30 ratings of 4, with very few ratings
below 4. This reflects an exceptionally high satisfaction level across all surveyed areas. The
results imply that the library or office consistently meets and often exceeds user expectations
in Courtesy, Service Quality, and Physical Conditions. Minor adjustments may be considered
for continuous improvement, though current satisfaction levels are already very strong.
ADMISTRATION
Library
