Page 113 - 2021 Costello's Ace - Give No Ground - 2021 Strategic Planning

BUSINESS PLAN 2021--- OSAT

GOAL 85%

• Training

Back to the Basic– starts with answering the phone correctly

Helpful 101– retrain all associates

Medallia training session (CBA format for Management)

• Increase the amount of surveys taken

Ensure all stores are using right receipt paper

Create 5 high cards to hand out to customers

• Make it part of MP’s bonus plan