Page 19 - What to look for in a recycling and waste management provider
P. 19
Our promise to you
We are committed to promoting access to
our services and building a strong working
relationship with each of our customers.
Viridor will ensure that your needs are met:
• Quickly
• Efficiently
• Effectively
• Without discrimination
• In a courteous helpful manner.
Viridor will always:
• Keep you informed
• Ensure staff take responsibility for
resolving or dealing with your query
• Provide as much information as possible
to help you make informed decisions
• Ensure all our services are delivered within
safe environments
• Be respective to the needs of our customers
• Act in accordance with the law.
Viridor would like you to:
• Provide us with information we require
to assist you
• Treat all our staff fairly and with respect
• Provide your views and suggestions
to help us improve our services.
