Page 156 - Starwood

ADDITIONAL INF ORMA TION

Product Disposition

TO ACHIEVE UNIFORMITY IN MEETING OUR End of Life Recovery Flow
CUSTOMERS’ EXPECTATIONS FOR PRODUCT
END OF LIFE, AND ALIGNING WITH OUR Resell
CORPORATE ZERO-WASTE TO LANDFILL
INITIATIVE, WE DO EVERYTHING POSSIBLE
TO KEEP USED OFFICE FURNITURE OUT OF WHY: Represents best value for customer,
reduces office decommissions costs
LANDFILLS.
HOW: Partner with local or regional furniture
In this spirit, we are sharing with you how we address the issue brokers to arrange service
of end of life management and the role of our dealer network.

WHAT: Have local partners identified
Expected level of service
Haworth, through its dealers, works with a network of used
furniture brokers to arrange the disposition of existing furniture. Donate
Our first objective is to find a resale value for the existing
furniture. If the furniture has no value, we will research the WHY: Better value and story for customer
potential of donating the furniture or recycling. There are times than paying to landfill furniture, possible tax
when all three options are part of one project. incentives, reduces overall decommission costs

We strive for the following results in dealing with used office HOW: Partner with local non-profit
furniture projects: organizations to find new homes for used
• More than 80% of components that cannot be repurposed furniture
are recycled
WHAT: Identify local organizations to accept
• Less than 1% of removed office furniture products go to donations of furniture. National Partners to
landfills consider:
The End of Life Recovery Flow diagram highlights the process
to deliver the highest value to our customers. In each stage, Recycle
there is an explanation as to WHY the process delivers value to
the customer, HOW we can support the customer in pursuing WHY: Recover scrap value of materials, keep
this path, and WHAT resources are needed to do so. product out of landfills
The intent of this process is to ensure an aligned strategy
across our dealer network and provide a framework for creating HOW: Partner with local recyclers who are able
solutions in dealing with office furniture that has reached the to process used furniture; automotive recyclers
end of its useful life. Ultimately, our dealers are the experts at are often able to handle
supporting our customers in situations that involve product WHAT: Identify local recycling partners with
end-of-life, and the best strategy is the one tailored to support ability to process metals, plastics, fabric, foam, etc.
the customer locally. We hope to continually improve this • Access disassembly/recycling instructions of products
process, so if you have developed any strategies or have best from Haworth website
practices, please share them with the Sustainability team.

156 Haworth and JC White Response to Request for Proposal