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FROM THE FIELD

DEFENSE FINANCE AND ACCOUNTING SERVICES NEWS

Getting into myPay after you separate

As you prepare to leave service, it’s important to update to your myPay and payroll accounts so
you can easily access your pay and tax information without your Common Access Card (CAC).
You’ll have access to your myPay account for 13 months after you leave service. Take the
following steps 30 days before you separate and try to log on to your account on a personal
device.

1. Update your ‘Email Address
• Select ‘Email Address’ on the main screen
• Under ‘Personal Email Address,’ enter and then re-enter your personal email address
• Select ‘Accept/Submit’ to save the change.

2. Update your mailing address. Active-duty Army and Navy members - contact your personnel or
finance office to make changes in your correspondence address.
• Select ‘Correspondence Address’ on the main menu
• Enter and save your new correspondence address
• Address changes will take 3-7 days to become effective.

3. Update your ‘Security Questions for Passwords Resets’.
• Select ‘Security Questions for Passwords Resets’
• Your questions and answers will be used if you need a new myPay Password

4. Review your ‘Personal Settings Page’ for accuracy and outdated information.
• Select ‘Personal Settings Page’. Remember, you won’t have your CAC card after you
separate so establish or update your passwords now. That’s how you’ll access your
account after you leave service.

5. Save/print a copy of your myPay W2s within 13 months of separation.
Final Pay and Debt

Wondering why you haven't received your final pay? The timeline varies based on your
service and specific situation. For questions about what you'll be paid and when you'll get it,
go to your separating office first.

Before you receive your final pay your finance, or administrative, office audits your pay
account. If your finance office finds debts of any amount on your pay account – it can take up to
120 days or more to get your final check. Even small debts that are less than your final pay
amount can delay your pay.
Examples of common small debts:
• Tuition debts
• Travel overpayments
• Property loss debts that you haven’t settled
• Small pay adjustment debts
No matter what your particular situation, getting educated about your service’s procedures
for separation will help you avoid debt. For more specific service information, view your
service page.

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