Page 16 - FCA Diamond Point June 23_edits

FROM THE FIELD

DEFENSE FINANCE AND ACCOUNTING SERVICES NEWS (Cont’d)

myPay Assistance 888-332-7411, option 5

Affordable Care Act Questions 888-332-7411, option 6 8 a.m. to 5 p.m. ET

Out of Service Debt 866-912-6488 7:30 a.m. to 4 p.m.

Civilian employees, Contractor & Vendor questions - Please use the links above to be directed to
your pages

Overseas Users:

Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free
number. For more information, check out this DISA tutorial.
Federal Relay TTY

Toll-free and toll access numbers for the Federal Relay are:

• (800) 877-8339 TTY / ASCII (American Standard Code for Information Interchange) – Allows
TTY users to type their conversation
• (877) 877-6280 VCO (Voice Carry Over) – Allows users to voice their conversation

• (877) 877-8982 Speech-to-Speech – Allows people with Speech Disabilities to re-voice their
conversation
• (800) 845-6136 Spanish – Allows Spanish-speaking callers type and receive their
conversation in Spanish with no translation services

• (888) 474-8983 Spanish to English – Allows callers to type in English or Spanish and receive
translation services from Spanish to English or English to Spanish
• (866) 377-8642 Voice – Allows hearing callers to connect with a communication assistant to
type their conversation to their caller. Allows an international call to connect with a CA to
place a call within the U.S.
• (800) 877-0996 Customer Service (Voice, TTY, ASCII and Spanish) – Allows callers to
connect with Customer Service

Customer Experience Team

Learn more about our Customer Experience Team and how they are helping to improve your
experience with DFAS

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