Page 9 - Final QVM 27 PDF_Neat
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Private Draft QVM - Quality, Value, and Metrics
9000, which immediately says “compliance and consistency” even to laypeople, clients would be
even more likely to pursue a given firm. This is lacking in the legal profession.
Instituting these standards will require a small reallocation of firm resources and an initial
investment of both time and money to more fully understand the internal and external processes.
Conversely, the attention to client needs speaks to a firm’s value of customer loyalty, a virtue that
can only help a law office succeed in this economic climate. As an added level of comfort, clients will
be able to reach out to a dedicated team devoted to their questions and concerns.
Relative to increased financial returns, qualified individuals would be hired in order to focus on these
new ventures. Intake surveys could be sent to clients following their engagement with an attorney,
which would be returned to analysts for review. These newly-created teams could generate a
baseline reading by utilizing social media, cold calls to previous clients, and reviews online before
any client standards are implemented in order to see the true benefit of focusing on these
standards. The process itself would allow a firm to operate at peak capacity, resulting in an increase
in profitability.
Purpose of establishing global o’bmeasurable quality standards33
The purpose of the analysis is to establish uniform measurable quality standards that will:
Identify and describe indicators of quality in legal services;
Assist in quality analyses in self-evaluation activities of law firms and corporate counsel; and
Provide a guide for the development of policies and procedures that will facilitate the
measurable provision of legal services.
The principles underlying this analysis reflect accepted best practices and include many of the
components covered by existing policies of the ABA and the Law Society of England and Wales.
Some standards were developed for use in the accreditation of professional service programs and
provided necessary and minimum requirements in a variety of areas. Establishment of uniform
global standards would contribute to increasing the status of the legal profession. The initial
outcome would be to specify components that are typically present in quality legal services. Unlike
ethics, the guidelines would not constitute requirements.
The analysis would have to be self-explanatory. Its basis would be to create a framework for
programs in the development stages as well as to assist documentation of progress toward
improving measurable quality of service provisions by attorneys providing legal services to business
clients. Some of the functions of the quality indicators are to:
Assist all professionals in the legal profession seeking to improve quality of legal services
delivery;
Inform other professions, accrediting bodies, funding sources, and regulatory agencies of the
essential elements of measurable quality in legal services;
Guide the development of new programs to increase the quality of legal services at all levels;
Provide a basic framework for self-evaluation, program modification, and future planning in
existing programs to document and improve quality;
Demonstrate the support services in law firms and corporate legal departments, as well as
the goals to be achieved in developing and providing measurable quality legal services;
33 Adapted from: ASHA, QUALITY INDICATORS FOR PROFESSIONAL SERVICE PROGRAMS IN AUDIOLOGY AND SPEECH-LANGUAGE PATHOLOGY
http://www.asha.org/policy/ST2005-00186/.
8
9000, which immediately says “compliance and consistency” even to laypeople, clients would be
even more likely to pursue a given firm. This is lacking in the legal profession.
Instituting these standards will require a small reallocation of firm resources and an initial
investment of both time and money to more fully understand the internal and external processes.
Conversely, the attention to client needs speaks to a firm’s value of customer loyalty, a virtue that
can only help a law office succeed in this economic climate. As an added level of comfort, clients will
be able to reach out to a dedicated team devoted to their questions and concerns.
Relative to increased financial returns, qualified individuals would be hired in order to focus on these
new ventures. Intake surveys could be sent to clients following their engagement with an attorney,
which would be returned to analysts for review. These newly-created teams could generate a
baseline reading by utilizing social media, cold calls to previous clients, and reviews online before
any client standards are implemented in order to see the true benefit of focusing on these
standards. The process itself would allow a firm to operate at peak capacity, resulting in an increase
in profitability.
Purpose of establishing global o’bmeasurable quality standards33
The purpose of the analysis is to establish uniform measurable quality standards that will:
Identify and describe indicators of quality in legal services;
Assist in quality analyses in self-evaluation activities of law firms and corporate counsel; and
Provide a guide for the development of policies and procedures that will facilitate the
measurable provision of legal services.
The principles underlying this analysis reflect accepted best practices and include many of the
components covered by existing policies of the ABA and the Law Society of England and Wales.
Some standards were developed for use in the accreditation of professional service programs and
provided necessary and minimum requirements in a variety of areas. Establishment of uniform
global standards would contribute to increasing the status of the legal profession. The initial
outcome would be to specify components that are typically present in quality legal services. Unlike
ethics, the guidelines would not constitute requirements.
The analysis would have to be self-explanatory. Its basis would be to create a framework for
programs in the development stages as well as to assist documentation of progress toward
improving measurable quality of service provisions by attorneys providing legal services to business
clients. Some of the functions of the quality indicators are to:
Assist all professionals in the legal profession seeking to improve quality of legal services
delivery;
Inform other professions, accrediting bodies, funding sources, and regulatory agencies of the
essential elements of measurable quality in legal services;
Guide the development of new programs to increase the quality of legal services at all levels;
Provide a basic framework for self-evaluation, program modification, and future planning in
existing programs to document and improve quality;
Demonstrate the support services in law firms and corporate legal departments, as well as
the goals to be achieved in developing and providing measurable quality legal services;
33 Adapted from: ASHA, QUALITY INDICATORS FOR PROFESSIONAL SERVICE PROGRAMS IN AUDIOLOGY AND SPEECH-LANGUAGE PATHOLOGY
http://www.asha.org/policy/ST2005-00186/.
8
