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Private Draft QVM - Quality, Value, and Metrics
C. Closing Presentation: Mary O’Carroll
Google
Closing Written Presentation
Many of you have asked me to post my closing remarks from the 2017 CLOC Institute that wrapped
up last week. It was an incredible event and I am honored to be a part of the CLOC movement.
#CLOC2017
It is my great pleasure to say a few words to close out our time together. Where do I even begin?
What can I say to do justice to what we've just experienced? How about this for starters: We just
completed the world's largest legal operations event in history!
I experienced so many amazing moments over the last few days. One in particular stands out. … It
was the eve of the institute and I was standing on a patio, overlooking the Bellagio fountains and the
famous Las Vegas strip. As I looked up, I saw the Bellagio marquee, one of the most well-recognized
and iconic billboards in the entire world. And on it was an image that read, "Welcome CLOC." I had
to stop and pinch myself. Think about how far we have come! This is an organization that didn't even
exist a year and a half ago!
Last year I stood in San Francisco to wrap up the 2016 institute. And I remember being blown away
by that event, by the scale of what we were able to achieve with our humble little organization. At the
time, I said: "We are on the verge of something very exciting." Today, I'm here to say: We are no
longer on the verge of anything. We have arrived. We have crossed over to the next stage. We are
living the most exciting, thrilling challenge of our professional lives: the remaking of an entire
industry.
At the end of last year's Institute, someone said to me that the energy of the event felt like that of a
religious movement. It's so true. Just yesterday I found myself in the front row of the Big Thinker's
session thinking, "Amen" and "Hallelujah!" I feel so connected to the people here.
11
C. Closing Presentation: Mary O’Carroll
Closing Written Presentation
Many of you have asked me to post my closing remarks from the 2017 CLOC Institute that wrapped
up last week. It was an incredible event and I am honored to be a part of the CLOC movement.
#CLOC2017
It is my great pleasure to say a few words to close out our time together. Where do I even begin?
What can I say to do justice to what we've just experienced? How about this for starters: We just
completed the world's largest legal operations event in history!
I experienced so many amazing moments over the last few days. One in particular stands out. … It
was the eve of the institute and I was standing on a patio, overlooking the Bellagio fountains and the
famous Las Vegas strip. As I looked up, I saw the Bellagio marquee, one of the most well-recognized
and iconic billboards in the entire world. And on it was an image that read, "Welcome CLOC." I had
to stop and pinch myself. Think about how far we have come! This is an organization that didn't even
exist a year and a half ago!
Last year I stood in San Francisco to wrap up the 2016 institute. And I remember being blown away
by that event, by the scale of what we were able to achieve with our humble little organization. At the
time, I said: "We are on the verge of something very exciting." Today, I'm here to say: We are no
longer on the verge of anything. We have arrived. We have crossed over to the next stage. We are
living the most exciting, thrilling challenge of our professional lives: the remaking of an entire
industry.
At the end of last year's Institute, someone said to me that the energy of the event felt like that of a
religious movement. It's so true. Just yesterday I found myself in the front row of the Big Thinker's
session thinking, "Amen" and "Hallelujah!" I feel so connected to the people here.
11
