Page 143 - MASTER COPY LEADERS BOOK 9editedJKK (24)_Neat
P. 143
Leaders in Legal Business
and all other legal services delivery providers, technology is unlikely to sound the death knell of the LPO industry
any time soon.
Although LPO might not be the darling of the press these days, I remain bullish, in fact more so than ever,
about its prospects. The LPO industry has matured and transformed over the last 10 years, but that journey, that
evolution, has in reality still only just begun. Out of all of the different stakeholders providing legal services within
the new legal ecosystem, it is the LPO providers that have the deepest experience deconstructing and reengineering
legal processes using Lean and Six Sigma techniques, applying best practices and flexible resources, and
optimizing the mix and utilization of technology. It is the LPO providers that have the demonstrated expertise to
analyze which aspects of the work done by lawyers, paralegals, and support staff add value and which should be
eliminated, automated, or delivered by alternative resources. As the rollercoaster of legal services innovation and
technological advances continues to pick up pace, not only will LPO providers be
along for the ride, they’ll also have front row seats.
136
and all other legal services delivery providers, technology is unlikely to sound the death knell of the LPO industry
any time soon.
Although LPO might not be the darling of the press these days, I remain bullish, in fact more so than ever,
about its prospects. The LPO industry has matured and transformed over the last 10 years, but that journey, that
evolution, has in reality still only just begun. Out of all of the different stakeholders providing legal services within
the new legal ecosystem, it is the LPO providers that have the deepest experience deconstructing and reengineering
legal processes using Lean and Six Sigma techniques, applying best practices and flexible resources, and
optimizing the mix and utilization of technology. It is the LPO providers that have the demonstrated expertise to
analyze which aspects of the work done by lawyers, paralegals, and support staff add value and which should be
eliminated, automated, or delivered by alternative resources. As the rollercoaster of legal services innovation and
technological advances continues to pick up pace, not only will LPO providers be
along for the ride, they’ll also have front row seats.
136
