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QVM - Quality, Value, and Metrics
Appendix 2. Glossary of Terms
Activity limitations: see Activity/participation limitations and restrictions. Previously, activity limitations
were defined as “difficulties an individual may have in executing activities” and replaced terminology of
“disability.”
Activity/participation limitations and restrictions: combined terminology to refer to “an associated
reduction in the ability of an individual to execute tasks in different settings, both in a firm’s and client’s
environment.”
AFAs
Alternative fee arrangements (AFA): In the practice of law, these occur when payments to a law firm are
based on a method other than billable hours.
Aesthetics: the subjective dimension indicating the kind of response a user has to a product. It represents
the individual’s business preference.
Alternative business structures: an entity that, while providing regulated reserved legal activities, allows
non-lawyers to own or invest in law firms for the first time, opening up what has been a closed profession.
Appropriately credentialed: refers to licenses and/or certificates required for practice by various
administrative units (e.g., bar associations).
Blockchain: a distributed database that is used to maintain a continuously growing list of records, called
blocks. Each block contains a timestamp and a link to a previous block. A blockchain is typically managed
by a peer-to-peer network collectively adhering to a protocol for validating new blocks.
Clients: business entities.
Communications: conveying intended meanings from one entity or group to another through the use of
mutually understood signs and semiotic rules.
Conformance: the precision with which the product or service meets the specified standards.
Currency: state of the art.
Cross-Functional Alignment: group of people with different functional expertise working toward a
common goal.
Data Analytics: refers to qualitative and quantitative techniques and processes used to enhance
productivity and business gains.
Durability: measures the length of a product’s life. When the product can be repaired, estimating
durability is more complicated. The item will be used until it is no longer economical to operate it. This
happens when the repair rate and the associated costs increase significantly.
Electronic Signature Policy
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Appendix 2. Glossary of Terms
Activity limitations: see Activity/participation limitations and restrictions. Previously, activity limitations
were defined as “difficulties an individual may have in executing activities” and replaced terminology of
“disability.”
Activity/participation limitations and restrictions: combined terminology to refer to “an associated
reduction in the ability of an individual to execute tasks in different settings, both in a firm’s and client’s
environment.”
AFAs
Alternative fee arrangements (AFA): In the practice of law, these occur when payments to a law firm are
based on a method other than billable hours.
Aesthetics: the subjective dimension indicating the kind of response a user has to a product. It represents
the individual’s business preference.
Alternative business structures: an entity that, while providing regulated reserved legal activities, allows
non-lawyers to own or invest in law firms for the first time, opening up what has been a closed profession.
Appropriately credentialed: refers to licenses and/or certificates required for practice by various
administrative units (e.g., bar associations).
Blockchain: a distributed database that is used to maintain a continuously growing list of records, called
blocks. Each block contains a timestamp and a link to a previous block. A blockchain is typically managed
by a peer-to-peer network collectively adhering to a protocol for validating new blocks.
Clients: business entities.
Communications: conveying intended meanings from one entity or group to another through the use of
mutually understood signs and semiotic rules.
Conformance: the precision with which the product or service meets the specified standards.
Currency: state of the art.
Cross-Functional Alignment: group of people with different functional expertise working toward a
common goal.
Data Analytics: refers to qualitative and quantitative techniques and processes used to enhance
productivity and business gains.
Durability: measures the length of a product’s life. When the product can be repaired, estimating
durability is more complicated. The item will be used until it is no longer economical to operate it. This
happens when the repair rate and the associated costs increase significantly.
Electronic Signature Policy
61
