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QVM - Quality, Value, and Metrics
Appendix 3. Additional Resources – Articles and Videos
Measurable Quality Standards in Professional Services
Accounting:
INTERNATIONAL STANDARD ON QUALITY CONTROL 1, Quality Control for Firms that Perform Audits and
Reviews of Financial Statements, and Other Assurance and Related Services Engagements
(December 15, 2009), http://www.ifac.org/system/files/downloads/a007-2010-iaasb-handbook-
isqc-1.pdf.
QUALITY CONTROL PROJECT, https://www.iaasb.org/projects/quality-control.
INTERNATIONAL STANDARDS ON AUDITING,
https://en.wikipedia.org/wiki/International_Standards_on_Auditing.
Legal:
AMERICAN ASSOCIATION OF LAW LIBRARIES, Principles and Standards for Legal Research
Competency (July 11, 2013),
https://www.aallnet.org/mm/Advocacy/recommendedguidelines/policy-legalrescompetency.html.
REES MORRISON, IMPROVE RFPS WITH DATA ANALYTICSMETROPOLITAN CORPORATE COUNSEL, MAY
2017HTTP://WWW.ALTMANWEIL.COM/INDEX.CFM/FA/R.RESOURCE_DETAIL/OID/0174586D-23D3-4B2A-
96F5-DBDB62C76EB3/RESOURCE/IMPROVE_RFPS_WITH_DATA_ANALYTICS.CFM .
THOMSON REUTERS, Law Firm Library Management and ISO 2000 (July 2013),
https://info.legalsolutions.thomsonreuters.com/signup/newsletters/practice-innovations/2013-
jul/article3.aspx.
Paul Lippe, What if Someone Could Measure What Lawyers Do?, ABA JOURNAL (Feb. 8, 2012),
http://www.abajournal.com/legalrebels/article/what_if_someone_could_measure_what_lawyers
_do/.
Reed Smith, Measuring Firm Quality with Client Value Initiatives (Oct. 28, 2014), Corporate
Counsel, http://www.corpcounsel.com/id=1202674776843/Measuring-Firm-Quality-With-Client-
Value-Initiatives?slreturn=20170528123211.
Mark A. Cohen, A New Metric to Evaluate Law Firm Quality, BIG LAW BUSINESS (Jan. 6, 2016),
https://bol.bna.com/a-new-metric-to-evaluate-law-firm-quality/.
Susan Tahernia, Leading Practices in Law Department Metrics – Company Best Practices,
ASSOCIATION OF CORPORATE COUNSEL (Oct. 2013),
https://www.acc.com/chapters/wpenn/upload/ACC-Leading-Practices-in-Law-Department-
Metrics-Company-Best-Practices.pdf.
Alan Peterson, Professionalism and the Legal Services Market, 3 INT’L J. OF THE LEG. PROFESSION 137
(1996).
65
Appendix 3. Additional Resources – Articles and Videos
Measurable Quality Standards in Professional Services
Accounting:
INTERNATIONAL STANDARD ON QUALITY CONTROL 1, Quality Control for Firms that Perform Audits and
Reviews of Financial Statements, and Other Assurance and Related Services Engagements
(December 15, 2009), http://www.ifac.org/system/files/downloads/a007-2010-iaasb-handbook-
isqc-1.pdf.
QUALITY CONTROL PROJECT, https://www.iaasb.org/projects/quality-control.
INTERNATIONAL STANDARDS ON AUDITING,
https://en.wikipedia.org/wiki/International_Standards_on_Auditing.
Legal:
AMERICAN ASSOCIATION OF LAW LIBRARIES, Principles and Standards for Legal Research
Competency (July 11, 2013),
https://www.aallnet.org/mm/Advocacy/recommendedguidelines/policy-legalrescompetency.html.
REES MORRISON, IMPROVE RFPS WITH DATA ANALYTICSMETROPOLITAN CORPORATE COUNSEL, MAY
2017HTTP://WWW.ALTMANWEIL.COM/INDEX.CFM/FA/R.RESOURCE_DETAIL/OID/0174586D-23D3-4B2A-
96F5-DBDB62C76EB3/RESOURCE/IMPROVE_RFPS_WITH_DATA_ANALYTICS.CFM .
THOMSON REUTERS, Law Firm Library Management and ISO 2000 (July 2013),
https://info.legalsolutions.thomsonreuters.com/signup/newsletters/practice-innovations/2013-
jul/article3.aspx.
Paul Lippe, What if Someone Could Measure What Lawyers Do?, ABA JOURNAL (Feb. 8, 2012),
http://www.abajournal.com/legalrebels/article/what_if_someone_could_measure_what_lawyers
_do/.
Reed Smith, Measuring Firm Quality with Client Value Initiatives (Oct. 28, 2014), Corporate
Counsel, http://www.corpcounsel.com/id=1202674776843/Measuring-Firm-Quality-With-Client-
Value-Initiatives?slreturn=20170528123211.
Mark A. Cohen, A New Metric to Evaluate Law Firm Quality, BIG LAW BUSINESS (Jan. 6, 2016),
https://bol.bna.com/a-new-metric-to-evaluate-law-firm-quality/.
Susan Tahernia, Leading Practices in Law Department Metrics – Company Best Practices,
ASSOCIATION OF CORPORATE COUNSEL (Oct. 2013),
https://www.acc.com/chapters/wpenn/upload/ACC-Leading-Practices-in-Law-Department-
Metrics-Company-Best-Practices.pdf.
Alan Peterson, Professionalism and the Legal Services Market, 3 INT’L J. OF THE LEG. PROFESSION 137
(1996).
65
