Page 12 - Foton Warranty Policy & Procedures Manual (13122019)

WARRANTY POLICY & PROCEDURES MANUAL

Should any failed part not be available for inspection or found not to be defective when tested, or not
suitably tagged, the original warranty claim reimbursement or part of may be reversed.

 PLEASE NOTE: If the defective warranty parts contain more than one piece, all parts must be
kept together within the warranty parts storage area in a box, bag or wired together.

3.8 Parts Return

From time to time FOTON may require warranty parts to be returned and notified via the following:

 Warranty Bulletin
 Technical Service Bulletin
 Notification letter/email

When returning parts, the following is required:

 Parts tag correctly completed
 Follow freight directions
 Return parts within two (2) weeks to avoid claim rejection
 Warranty parts must be returned with a copy of the consignment note
 Parts must be packaged for freight

 PLEASE NOTE: Any part not correctly tagged, damaged or not returned within two (2) weeks
will be subject to immediate denial and rejected of the related claim.

4. TECHNICIAN’S STORY / WRITE UP

The technician’s story is vital to the warranty repair. It allows the warranty administrator to accurately claim
all work carried out on the vehicle; allows the customer to know exactly what was performed on the vehicle
and it is an audit requirement. Failure to have a complete technician’s story will result in a full claim reversal.

A completed technician’s story is required for all warranty repairs including Campaigns and sublet repairs.

The report must include:

 Qualifying of the customer complaint
 Complete diagnosis of vehicle (tests completed and test results)
 Rectification of fault
 Be numbered to correspond with the customer complaint on the front of the Repair Order
 Must be legible and in permanent ink
 Technician’s ID – by name or number

Technical measurements or test results that may be required but not limited to are as follows:

 Brake discs run out and thickness dimensions
 Brake shoe thickness and percentage as new
 Headlight aiming incorrect and correct comparison
 Emission test readings diagnostic tool print out
 Battery readings
 Wheel alignment before and after
 Cylinder compressions wet and dry readings
 Gearbox preload incorrect and correct comparison
 Automatic transmission fluid pressure test
 Multimeter readings
 Scan tool readings
 Cummins Engine Image File (EIF)

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