Page 13 - Foton Warranty Policy & Procedures Manual (13122019)

WARRANTY POLICY & PROCEDURES MANUAL

5. CLOCKING TIMES

Individual clocking times are required for all warranty repairs. Each technician must have a clock on and
clock off for each repair. It must include either the technician’s name or number.

In the case of manual adjustment of a clocking time the Service Manager must authorise by signing off
the amended time.

When one or more technicians are clocked onto a warranty repair at once, only one technician’s time
will be taken into account when claiming the labour on the warranty claim.

Only one Repair Order can be assigned to a technician at a time.

When the technicians take lunch or move to another repair, they must clock off from the original repair
and clock back on when they resume.

Each technician’s time (including lead technician) must be recorded separately on the Repair Order.

The Labour Time Standards apply regardless of technician’s pay plans or working arrangements. For
example, a trainee technician may remove and reinstall a transmission while an expert technician
performs the actual repair. Reimbursement is based on the applicable labour time standard operations
regardless of the fact that the time two people worked on the repair may be in excess of the labour time
standard because of the involvement of the trainee technician.

Labour codes claimed cannot exceed the technician’s clocked time for the repair.

5.1 Electronic Clocking Requirements

 Time recordings must be accurate.
 Appropriate records must be maintained for those instances when the system malfunctions (e.g.
power failure.)
 Input must be done by individual mechanic or authorised person (e.g. a controller. Technicians must
not be able to input for others. Where input is by the controller, there must be an additional audit trail
that provides the means of completing the mandatory independent review of all such input.)
 Access to the system must be restricted to senior management and passwords are to be
confidential and charged periodically. Audit trails of any alterations or corrections to the
electronic clocking must be maintained and such changes are to be retained.
 The technician must be identified for each clocking.
 The system must include controls that ensure time cannot exceed the total time worked.
 There needs to be appropriate system features to ensure that any transfer of clocked time to
other systems, such as warranty claims, is adequately controlled and documented.

6. SUBLET REPAIRS

Dealers should maintain a suitable inventory of tools and equipment necessary to ensure that all work
possible will be carried out in-house.

Sublet warranty repairs can be carried out for the following reasons – (PWA required):

 The repairs are truly beyond the scope of the dealer
 The repairs are an emergency (refer 6.1)

The sublet cost must reflect the approximate cost of the LTS and display any discounts the Dealer may receive.

Only genuine parts are to be used as part of the sublet repair - dealer to supply the parts. It is the Dealer’s
responsibility to collect the displaced parts and tag and store them.

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