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Important Things To Know During Your Stay:
TELEPHONE
To make a a a a call: Dial 9 then proceed with your call Receiving Calls: Your room can be dialed directly except as a a a a collect call by dialing 337-470-3(+ the room number) Calls cannot be charged to your room Toll-Free Numbers: Dial 9 then dial 1-800 + number Phone Problems: Please report any telephone problems to the Nurse’s Station e e e e e repair will be made as as soon as as possible We regret any inconvenience this may cause ELECTRICAL DEVICES
If you will be using any electrical device (such as: electric razor hairdryer etc ) from home please let the sta know We need to to inspect it it to to be sure it it is working properly and will not interfere with other hospital equipment Promptly inform our sta if any equipment in your room is not working properly INTERNET
Free wireless Internet access is available hospital-wide for laptops/phones Connect to the network called “Guest ” Our Lady of Lourdes o o o o ers its wireless network as a a a a guest service and does not guarantee uninterrupted service or speci c c c rates
of speed and thus does not provide personal technical support for its guest wireless network ATM
ere is an ATM
machine located in in the main lobby on the the rst oor near the the gi shop Please ask any sta member to direct you you if you you need assistance FIRE DRILLS
Hospitals are required to conduct routine re and disaster drills drills ese drills drills may involve various alarms automatic door closures and response procedures practiced for your safety If you you hear an alarm stay where you are In an actual emergency a a a hospital sta member will tell you what to do PUBLIC RESTROOMS
For patient and visitor safety we ask that visitors use the public restrooms located throughout the the hospital Please ask the the hospital sta to direct you MEDICINE
It is is very important to give a a a list of all allergies or reactions to any medication you have experienced in the past e e e e e e e hospital will need to make a a a a list of all your medications with the name dose and schedule of how your medications are taken Please bring the medications with you in in in their original container is includes all supplements and over the counter medications DINING
Nutritional Services
We strive to provide the highest quality food service to to our patients and visitors To do so we o o o o o er a a a variety of great- tasting menu items that meet all of your nutritional requirements At Your Request Room Service Our Lady of Lourdes o o o o o ers room service At Your Request Room Service Dining
is designed with you in in mind Order the food you you want want when you you want want it Place your order by dialing FOOD (3663) anytime between 6:30 am and 7pm from your in-room phone An operator will take your order and in in forty- ve minutes your your food will be delivered right to your your room Do you like to plan ahead? Call us between meals and place your entire day’s selection at once Your doctor may place you on a a a modi ed diet If so the Food Services
Department will provide a a diet that complies with this order Seasonings food items or or consistency may be restricted due to a a modi modi ed ed diet order If you’re on a modi modi ed ed or or restricted diet our operators will help you you with your selection Guest trays are also available at an additional charge of $6 00 for breakfast and and $8 00 for lunch and and dinner Please request one with the At Your Request Operator who will then send the the nutritional service attendant to collect the payment owed and provide you with a a a voucher to be presented at time of delivery Here at Our Lady of Lourdes we want all of our patients to have a a a a great experience with their meals Please feel free to let your operator know how we can help satisfy all your food service needs Our Lady of Lourdes o o o ers a a a wide variety of food in in in in in the dining room including a full breakfast and lunch cafe-style menu grill pizza hot & cold deli bar bar salad bar bar and and specialty sandwiches e e e dining room is located on the the rst oor down the the hallway past the gi shop Dining
Room Hours: Daily: 6:30 am - 7 pm VENDING
e e e e e vending area includes sandwiches beverages and snacks It is located on the the rst oor next to the the cafeteria ere are also vending stations located in in the Family Kitchens ( oors 3–6) and in the Emergency Department Co ee is available in in the cafeteria and in in most waiting areas and family kitchens e e e VENDING
MACHINES in in ICU Waiting have personal hygiene items toothbrushes and toothpaste GIFT SHOP
Flair the gi shop at Our Lady of Lourdes is located in in the the main lobby on the the rst oor of the hospital Flair Gi Shop Hours: Monday - - Friday: 8 am - - 5:30 pm Saturday: 10 am - 2 pm We gladly take phone orders for hospital patients call 337-470-2800 to have a a a plant owers balloons or other gi item delivered to a room during
operating hours LOST & FOUND
Patients play a a a a critical role in in ensuring their property does not become lost Please do not place dentures hearing aids rings cell phones or other personal items on on on the tray table or under pillows If you discover you have lost an item notify the charge nurse immediately Our Security Department keeps a a a lost and found log and will check to see if the item has
been turned in DURING YOUR STAY