Page 5 - OLOLGuide2016

WELCOME
e e e e e e e e e e editorial content of of this guide is is the
sole responsibility of of Patient Engagement Solutions LLC® It is intended only for for educational use Please speak with your doctor before making any lifestyle or or or treatment changes e e e e e e e e e e e e e e e e e e people shown in the
patient guide are
are
models and
are
are
are
not known to have any health conditions Images are
are
for illustrative purposes only ©Patient Engagement Solutions LLC 2016 Our Lady of Lourdes Regional Medical Center is is is not in in any way responsible for the
advertisements in in this patient guide Our Lady of of Lourdes Regional Medical Center makes
no representation or or endorsement of of any kind related to the
advertised services entities or businesses Our Lady of Lourdes Regional Medical Center receives no remuneration in in exchange for any advertisement What’s In Our Guide
OUR MISSION 2 VISITOR INFORMATION 3
IMPORTANT PHONE #S 3
HOURS OF OPERATION 3
PATIENT SATISFACTION 4
OUR HOSPITALISTS 4
DURING YOUR STAY
Floor Maps 5 Telephones Internet ATM 6 Fire Drills 6 Public Restrooms 6 Medicine 6 Dining/Nutritional Services At Your Request
Room Service 6 Vending 6 Flair Gift Shop 6 Lost & Found 6 Flowers 7 Personal Belongings 7 Pastoral Care
Mass & Chapel 7 Television & The GETWELLNETWORK 7 ADVANCE DIRECTIVES 8 FOR THE CAREGIVER 8 MEDICAID
COMMUNITY CARE 9
BILLING & FINANCIAL 9
Speak Up!TM 10-15
Manage Your Care
Patient Safety Ten Tips To Help You You Manage Your Care
I D Bracelets/Name Badges 10 Tips For For Your Doctor Visit
Prepare For For Surgery
Choose Your Support Person What Is An Advocate?
Questions Concerns Complaints 11
Understand Your Meds Help Prevent Medicine Errors
Common Drug Interactions 12
Your Your Medicine Minder
Keep Track of Your Your Medications 13
Ways To Prevent Hospital Infection
Are You At Risk For A A A Blood Clot?
Prevent Falls 14
Know Your Your Pain Level
Keep Your Your Vaccinations Up-To-Date 15
YOUR RIGHTS & RESPONSIBILITIES
YOUR PRIVACY
FOCUS ON HEALTH
16 -17 17 From Our President & CEO
We are
very honored to have you as our guest As stewards of Christ’s call to serve our team stands
ready to care for you you and
your loved ones in the
the
tradition of the
the
Franciscan healing mission As a a a member of the
Franciscan Missionaries of Our Lady Health System (FMOLHS) we are
dedicated to providing world-class mission-driven healthcare as we embrace the
fast-paced changes in the
medical eld Our Lady of Lourdes continues
to o o o er er healthcare services worthy of our our healing mission and
our our commitment to personal and
organizational excellence If you have any questions needs concerns or would like to nd out out about our many services I personally invite you to contact our Advocacy Representatives at at extension 2810 (from inside the
hospital) We promise you our best e e e e orts— every moment of the
day William F “Bud” Barrow President & CEO
Our Lady of Lourdes Regional Medical Center Six Ways To Help Prevent Hospital Acquired Infection
18 You Can Quit Smoking 19
OUR DISCHARGE
PROCESS 20 Use Our Discharge Checklist 21
ONLINE PATIENT CENTER
Your Healthcare Is Just a a a Few Clicks Away
MED TO BED
Bedside Prescription Delivery Service OTHER SERVICES
Lourdes Foundation Lourdes Rapid Response Team
AFTER HOSPITAL CARE OUTPATIENT
Post-Procedure Before You Leave! Outpatient Services ENTERTAIN YOUR BRAIN
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