Page 5 - HHLGuide2016

What’s In Our Guide
OUR MISSION 2
VISITOR INFORMATION
Important Phone #s 3
Visitor Hours 3
DURING YOUR STAY
Registration 4
Getting Settled 4 Telephone 4 Fire Drills 4 Medicine 4 Dining Services & Cafeteria 4 Personal Belongings 4 Flowers & Mail 4 Lost & Found 4 Chaplain Services 5 Case Mgmnt. & Social Services 5 Consent Forms 5 Limited English Pro ciency 5 Ethical Issues 5 Organ, Tissue
& Eye Donations 5 Nondiscrimination Policy 5 Persons With Disabilities 5
CARDIAC SERVICES 6 ADVANCE DIRECTIVES 7 INSURANCE & BILLING 7
Speak Up!TM 8-11
YOUR RIGHTS & RESPONSIBILITIES 12-13
MINOR’S PATIENT RIGHTS 12
YOUR PRIVACY 13
FOCUS ON HEALTH
Six Ways To Help Prevent
Hospital Acquired Infection 14 You Can Quit Smoking 15
COMPLAINTS
& GRIEVANCE 16
DISCHARGE CHECKLIST 17 MEDICINE MINDER 18 NOTES 19
ENTERTAIN YOUR BRAIN
Health Word Scramble 20 Word Association 20
Manage Your Care, Patient Safety
Ten Tips To Help You Manage Your Care I.D. Bracelets/Name Badges 8
Tips For Your Doctor Visit
Prepare For Surgery
Choose Your Support Person
What Is An Advocate?
Patient Representative 9
Ways To Prevent Hospital Infection
Are You At Risk For A Blood Clot?
Prevent Falls 10
Understand Your Medication,
Help Prevent Medicine Errors 11
Know Your Pain Level 11
e editorial content of this guide is the
sole responsibility of Patient Engagement Solutions, LLC®. It is intended only for educational use. Please speak with your doctor before making any lifestyle or treatment changes. e people shown in the patient guide are models and are not known to have any health conditions. Images are for illustrative purposes only. ©Patient Engagement Solutions, LLC 2016.
Heart Hospital of Lafayette is not, in any way, responsible for the advertisements
in this patient guide. Heart Hospital of Lafayette makes no representation or endorsement of any kind related to the advertised services, entities, or businesses. Heart Hospital of Lafayette receives
no remuneration in exchange for any advertisement.
Welcome!
We are proud to welcome you to Heart Hospital of Lafayette and o er you the professional services of our medical sta , employees and volunteers. Everyone a liated with Heart Hospital of Lafayette
is dedicated to making your hospitalization as comfortable and pleasant as possible.
We are focused on providing the best possible services to you.
We also want to tell you about the many services o ered at Heart Hospital of Lafayette.
Remarkable technological advances in prevention, diagnosis and treatment continue to make healthcare an ever-advancing and evolving science. Heart Hospital of Lafayette is committed to providing leadership in quality healthcare services.
This is your heart hospital and we promise to do all we can to restore and maintain your health. Your physician, our nursing personnel and other hospital sta are pleased to answer any questions you have.
This Guide tells you about some of our services and facilities. We welcome any comments and suggestions you have to improve our services. If you have any concerns or questions, please feel free to share them with us.
Thank you for choosing the Heart Hospital of Lafayette!
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WELCOME