Page 52 - Tata Steel One Report 2024-Eng-Ebook HY

Business Operation and Performance Driving Business Towards Sustainability Corporate Governance Policy Financial Statements Attachments
Stakeholder Engagement
The Company considers engagement with both the internal and external stakeholders as important for the business operations. Accordingly, suggestions from the stakeholders for improving the processes and taking the assessment that are critical to sustainability are considered with due importance. The engagement with stakeholders who are affected or may be affected by the impact of the Company’s operations can be divided into ten groups.
Stakeholder and Response to The Expectation of Each Stakeholder
Stakeholder
Example of Engagement
Key Expectation & Issues
1. Shareholder
• Annual General Meeting • Plant visits
• Integrated Annual Report • Sustainability surveys
• Multi-Channel Complaints System • Direct communication
• Return on investment
• Business growth and profitability
• Transparency and accuracy in reporting • Third-party sustainability audits
2. Customer
• Satisfaction Survey
• Sustainability issues survey
• Customer meeting
• Digital communication channels
Multi-channel complaint system Other corporate activities
• Satisfaction with offerings and service levels High-quality products/services at fair prices
3. Partner
• Partner meeting
• Digital communication channels
• Sustainability issues survey
• Multi-channel complaint system Joint
initiatives
• Timely and accurate purchase orders Reliable payment Strong business relationships
4. Employee
• CEO Dialogue
• Internal communication forums • Employees engagement survey • Suggestion box
• Other corporate activities
• Job security and career advancement
• Satisfied welfare and benefits
• Opportunity to learn, develop knowledge
and capability
• Well treated for occupational health,
safety, and quality of life
5. Community and Society
• Activities with communities
• Leaders of community visit
• Communities visit
• Sustainability issues survey
• Complaints across multiple channels
• Preserve community's environment
• Support local activities and participate
in creating public interest and help
communities increase their income • No complaints from communities
and satisfaction with the Company’s
operation
• Compliance with Environmental Laws
and Voluntary Standards
• Transparency and Accuracy in ESG
Reporting
50 Tata Steel (Thailand) Public Company Limited