Page 5 - 2018/2019 Annual General Report YouthLink

*All data was collected via Client Voice a third party, independent statistics service
Community Impact

Would Recommend YouthLink Helped in Reaching Goals

As part of YouthLink’s quality
Definitely assurance and quality Definitely
Generally improvement process, service Generally
participants in all programs
Not really Not really
are regularly given an
Definitely not Definitely not
opportunity to complete a
short satisfaction survey.

The survey is accessible
Service participants were asked to rate the quality of the services received. 86% throughout the year on the Over half of everyone who enters our agency, speaks with our social workers ends
stated that they found the service quality excellent or good.
YouthLink website. up reaches their goals.
Felt Understood Would Recommend YouthLink

70% For the period reflected in this
60% report, 92% of respondents
50% were youth and 8% were Definitely
40% parents who were involved in Generally
30% family related services. Not really
20%
Definitely not
10%
0%

Definitely
Generally
Not really
Definitely not
Service participants were asked if they felt their problems, concerns and issues had been properly Over 80% of YouthLink clients would send their friends/colleagues back to YouthLink.
understood by staff with whom they had been in contact. 93% said that this had occurred.