Page 6 - 2018/2019 Annual General Report YouthLink

All data was collected via Client Voice a third party, independent statistics service
Community Impact

 85% strongly agreed that the wait times for service were
OK

 94% agreed or strongly agreed that the services were
friendly and welcoming

 96% agreed or strongly agreed that it was easy to talk
with YouthLink staff

 92% strongly agreed that YouthLink staff were sensitive
to their cultural background

“My best experience at
 93% strongly agreed that the service locations were
convenient
YouthLink that stood out to

 94% agreed or strongly agreed that staff easy to me would be the warm and
understand

genuinely loving environment
 92% agreed or strongly agreed that they received the

services they needed that the staff at the residence

 86% agreed or strongly agreed that YouthLink staff provide.
connected them to other services when needed
-YouthLink Client

 86% of those who responded agreed or strongly agreed
that YL staff understood their strengths and weaknesses