Page 3 - Aftersales Oct 21
P. 3
Retention – Sales to Service - Used
As a group, our retention of retail customers after a year
of ownership of their USED car has decreased to 38%
Some customers are booked in for November, so when
the reports are re-run, these numbers will increase
Retention of Used car customers after 2 of ownership
has increased as a group and stayed the same for the 3 rd
year
