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EVIDENCE REFERENCE TRACKER
EPA EPA
IQA Evidence IQA
Trainer Trainer
TEAM LEADER/SUPERVISOR LEVEL 3
What the learner must know K3.1 Understand different forms of communication and their application What the learner must know What the learner must know K4.4 Understand equality, diversity and inclusion in the workplace K4.6 Understand Human Resource procedures and legal requirements K4.7 Understand performance management methods for individuals
K3.2 Know how to chair a meeting K3.3 Understand how to manage challenging conversations S3.4 Be able to communicate effectively S3.5 Be able to chair a meeting and present information S3.6 Be able to actively listen K4.1 Understand different leadership styles K4.2 Understand the role coaching plays in the workplace K4.3 Understand the importance of organisational culture K4.5 Understand people and team management models
TRAINING MATRIX KSB Communication (C) Knowledge KSB Leading & Managing People (L&MP)
