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EVIDENCE REFERENCE TRACKER
EPA
IQA
Trainer
TEAM LEADER/SUPERVISOR LEVEL 3
What the learner must know K6.1 Understand approaches to customer and stakeholder relationship management K6.3 Understand the importance of emotional intelligence in the workplace K6.4 Understand the importance of conflict management in the workplace
K6.2 Understand cross team working S6.5 Be able to build trust across a team S6.6 Be able to negotiate and influence S6.7 Be able to manage conflict S6.8 Be able to provide feedback to cross team discussions S6.9 Be able to build and manage customer relationships
KSB Building Relationships (BR)
