Page 3 - Omnico Cloud Brochure
P. 3

   CLOUD SERVICES
          Services Catalogue
    Essential
   Enhanced
  Enterprise
    Support Services
  Level 1 Service Desk (End User Support)
      Level 2 Support Team (Incident Management)
      Level 3 Support Team (Problem Management)
            Level 4 Development Team (Defect Management)
         Service Request Fulfilment
          Major Incident Management
             Support Tools (OmniRun)
    Optional (POA)
           Essential
  Enhanced
  Enterprise
   Infrastructure Services
  Event Management
 Cloud Only
    Availability Management
      Capacity Management
            Continuity Management
         Security Management
  Cloud Only
       Central Server Application Release Management
    Cloud Only
        Central Server Windows Release Management
   Cloud Only
     DR and Site Replication
    Optional (POA)
  Optional (POA)
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