Page 4 - Omnico Cloud Brochure

CLOUD SERVICES
Services Catalogue
Essential
Enhanced
Enterprise
Engagement Services
Account Management
Customer Success Manager (Cloud Customers Only)
Tech Touch
Low Touch
High Touch
Performance Review
Quarterly
Monthly
Performance Improvement Recommendations
Annual
6 Monthly
White Space Identification and Proposed Options
Annual
6 Monthly
Service Review Meetings
Annual
Quarterly
Monthly
Escalation Point of Contact
Change Management
Vendor Services
Optional (POA)
Optional (POA)
Essential
Enhanced
Enterprise
IMAC Services
Endpoint onsite installation
Optional (POA)
Optional (POA)
Optional (POA)
Hardware and peripheral maintenance
Optional (POA)
Optional (POA)
Optional (POA)
Hardware IMAC Services (including Planned Events, hardware refresh projects and New Outlets)
Optional (POA)
Optional (POA)
Optional (POA)
Network Maintenance
Optional (POA)
Optional (POA)
Optional (POA)
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