Page 8 - Omnico Cloud Brochure

SERVICES CATALOGUE
CLOUD SERVICES
Engagement Services
Account Management
Omnico provides a shared, non-dedicated account manager to be the customers’ first point of contact and coordinator on projects.
Customer Success Manager
The Customer Success Manager has overall accountability for the performance and delivery of the service to the customer. Each package details whether the Customer Success Manager is low-touch or high-touch; depending on the package purchased. In addition, the various packages provide reviews and reporting at different intervals; whether monthly, quarterly or annually. See the interactive menu to understand which package provides what frequency.
Change Management
All changes implemented to the supported products, platforms and infrastructure that support them, go through appropriate change control to ensure the integrity of
the services. Both the customer and Omnico will work together to manage the changes and regular Change Advisory Boards (CABs) will be held to facilitate the review and approval / rejection of such changes.
Vendor Services
This is an optional service under the Enhanced and Enterprise packages and priced on request. The Vendor Incident Handoff involves the interaction and coordination of a Customers’ vendor, whereby their services impact or interface to the Omnico solution, so therefore may impact delivery of the services.
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