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34 The SPiCE Magazine • September 2019 The SPiCE Magazine • September 2019 35

LOREM IPSUM before the transition to live work. All-hands-on-deck
Hop, skip and a ramp approach was instituted by key players including What A-team is made of

A Hindawi JEO rapid ramp-up story Talent Acquisition, Management, Hindawi JEO team,
By Dorie Unayan Machan and JEO SPi Excellence Launcher (SPiEL) training team. In recognizing the success of Hindawi JEO’s hop, skip and

a ramp, we cannot forget the following key leaders behind
Ramps in SPi are never without excitement. There
To complete 4 weeks of batch training and immersion its success. You are truly deserving of recognition.
is thrill in knowing that ramps could indicate a suc-
prior to the trainers’ visit, we targeted eight to 10 FTEs
cessful pilot, good account performance, strong rela- The Laguna Facilities Management Group for their swift
per week and began recruitment on April 8. Normally,
tionship with the client, or simply the natural thrill of action in providing adequate work stations and setting up
this timeframe for hiring Editorial Assistants would
change itself. Either way, ramps are accompanied a suitable and well-equipped training room
prove challenging, but it was fulfilled on schedule.
by exciting challenges and growth in various scales.
Joey Del Prado whose expert resource management
How it’s done
Looking back provided an excellent kick-start in placing headcount

The rapid ramp success wouldn’t be possible without
The journey of SPi Laguna’s Hindawi JEO team started Vince Camigla and Jo-anne Loñoza of Talent Acquisition
the participation of different operations and support
with the RFP in March 2018 for Editorial Processing for rising to the occasion
units. Apart from aggressive sourcing and high
work. Formally awarded to SPi in May 2018, its pilot
recruitment turnout in Laguna, the deferred DPD Sher Magallanes, Dustin Reyes and Denise Ferrer of the
run was set to kick off in November last year. We had
pilot brought about a favorable situation in kick JEO SPiEL team for their dedication and hard work not
a six-moth lead time to plan, build and train a team
starting recruitment for the Hindawi ramp. The bench only to the Laguna team but all JEO learners
of 15 editorial assistants that is mostly composed of
FTE pool for DPD became the first batch to be trained,
transitioning Elsevier researcher support members. Hindawi Editorial Processing Team Leaders Kharlo Catig
allowing enough lead time to fill in the succeeding
and Katherine Sinio for playing a brotherly and sisterly role
By the end of the first quarter of 2019, the team has batch.
and handholding their teammates throughout the process
scaled to full capacity. Delivery and quality became
Operations supplemented the same-day assessment,
stable after only a short period, along with the forma- Luz Desquitado for going outside of her comfort zone and
enabling Talent Acquisition to source enough candi-
tion of the Hindawi Customer Service team, making taking a permanent post in Laguna to lead the team
dates. Former Journal Account Management Team
Hindawi a happy client.
Leader for Parañaque Rosemarie Mendoza - who is Ed Bautista – JEO’s muscle and backbone - for investing

The rapid ramp challenge now based in Laguna - became one of the DPD bench his time and effort to lay a strong foundation of knowl-
FTEs and was immediately considered as a Team Lead- edge, competency and standards that made the entire
In April 2019, Hindawi increased the workload to three er, which was much needed for the scale of the ramp. JEO team better, if not great at what they do today

times the current volume, or additional 41 headcount.
Currently, the ramp-up team is at 75 percent capacity
This includes 13 additional FTEs in Editorial Process- To the Parañaque and Laguna JEO
and on track to complete 100 percent of the transition
ing, 24 new headcount for Editorial Screening—a new teams, may the force of excellence
volume by September. As we are a hop, a skip and a
JEO work for Hindawi—and 4 additional FTEs for the
jump away from a steady state, the team, in collabora- be with you! Keep getting better!
Customer Service ramp.
tion with Hindawi, is now working on establishing best

We had nine weeks to create and pre-train a new practices and performance standards, and in prepa-
team prior to the arrival of Hindawi trainers, who ration for the advised 2020 expansion of services to

conducted two-week training beginning June 10, Editorial QA and Materials Check.