Page 45 - Straive eCoffee Table Book: EdTech Solutions

What were some of
the Client Challenges?

Due to an expanding customer base and increasing customer requests,
the company needed assistance with -

challenges Global Order Fulfillment

The client recognized the opportunity to strategize an organizational structure
where in-house resources focus on escalations and Level 2 support. This
enabled the need to outsource Order Fulfillment Level 1 support for improved
overall customer experience and turnaround time.

Sales Support

In order to provide efficient support to the Sales Operations team, the client
sought Straive services in these two business areas. This has allowed the client
to meet Revenue targets on time with Straive processing Licenses and Invoices
to support the Sales Operations Teams.

Customer Service

With global operations, customer interactions are spread out across time zones
& a large spectrum of Customer Service needs. Straive provides 24/7 coverage
to handle each region on time. This, along with single location operations to
centralize processes, training, and operational practices, has helped the client
streamline and create Best in Class Customer Service organization.

Enabling better engagement wiith omnichannel support | Accessibility, Localization & Customer Support | 45