Page 47 - Straive eCoffee Table Book: EdTech Solutions
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Operations at scale




                 From an operational perspective, Straive worked on improving and enhancing


                         Fulfillment for journals, books,                                    CRM & online service support, Author &

                         and online products                                                royalties support, Customer data governance


                         Books and journal order queries,                                   Emails, Phones, Chats, and Web channels

                         claims, cancellations, renewals, and                               to engage with the customers
                         general inquiries


                 Smart & Targeted responses




                  As the client’s customer base includes authors, researchers, reviewers, academic institutions, and

                  universities, we ensured the interactions were personalized, thoughtful, and targeted to make them
                  feel valued. Their requirements vary in terms of their respective disciplines, locations, employment

                  types, and the topic of their specialization or interest.


                  Why the Leading Publisher Choose Straive

                   • Experienced & effective customer service team to support in several regions across all platforms


                   • Technology know-hows and long-lasting partnership with leading top-tier tech firms
                      to use their technologies

                   • Faster turnaround time and accuracy as assured




                                                                             Enabling better engagement wiith omnichannel support | Accessibility, Localization & Customer Support | 47
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