Page 43 - Straive e-Coffee Table Book: EdTech Solutions
P. 43
Operations at scale
From an operational perspective, Straive worked on improving and enhancing
Fulfillment for journals, books, CRM & online service support, Author &
and online products royalties support, Customer data governance
Books and journal order queries, Emails, Phones, Chats, and Web channels
claims, cancellations, renewals, and to engage with the customers
general inquiries
Smart & Targeted responses
As the client’s customer base includes authors, researchers, reviewers, academic institutions, and universities, we ensured the
interactions were personalized, thoughtful, and targeted to make them feel valued. Their requirements vary in terms of their
respective disciplines, locations, employment types, and the topic of their specialization or interest.
Why the Leading Publisher Choose Straive
• Experienced & effective customer service team to support in several regions across all platforms
• Technology know-hows and long-lasting partnership with leading top-tier tech firms
to use their technologies
• Faster turnaround time and accuracy as assured
Enabling better engagement wiith omnichannel support | Accessibility, Localization & Customer Support | 43
