Page 73 - Straive e-Coffee Table Book
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Straive for

                                                      seamlessness












                                                       Customer

                                                       Satisfaction                    Average

                                                       (CSAT)                          Handling Time                        Quality


                                                       Target                          Target       sec                     Target
                                                       60%                             480 onds                             85%



                                                       Actual                          Actual                               Actual
                                                       80%                             300 onds                             87.6%
                                                                                                    sec





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