Page 75 - Straive e-Coffee Table Book

What were

some of the client

challenges?

Some critical challenges include :-

Handling the unprecedented surge in
consumer complaints due to a
pandemic-driven increase in the usage of
parcel delivery services

Deploying Omni-channel support
(web form, voice, chat, email)

Resolving consumer complaints efficiently
while maintaining accuracy and quality

Launch and offer effective customer
service through social media (WhatsApp)

Omni-Channel Support Solution | Data Solutions | 75