Page 2 - SPiCE Magazine (September 2019)

2 The SPiCE Magazine • SPi Global @ 40
TABLE OF CONTENTS
EDITOR’S NOTE
We bring to you the second issue of SPiCE
Magazine. It’s entitled “Forty-fied”, to
underscore that SPi Global is so much
more at forty. Four decades in business is
no mean feat by any standard and we are
celebrating that milestone in this magazine,
highlighting stories of people, key projects
and events in our journey. The road to 40
years as a company has been marked with
changes and challenges, achievements
and successes. We are what we are today,
absolutely fortified, because of the path
we travelled.
Still, there’s so much more ahead of us,
hopefully for the next forty years, built
on the strong foundation of the past 40.
So, we are sharing updates on recent and
new initiatives this year that would help
propel us to higher levels of technology
adoption and automation, as expected by
our clients. Among our business objectives
is client centricity and concerted efforts to
improve in this area are entrenched in this
year’s programs.
At forty, SPi Global is arguably the oldest
BPO company in the world. Such a unique
distinction becomes all the more meaningful
because through the years, we have also
become the leading and biggest content
technology solutions company. We hope
that the messages, news and stories shared
in SPiCE, kindle our energy and ignite our
excitement to celebrate this momentous
time in our history. Happy reading!
Celeste Ilagan
SVP for Corporate Communications and External Affairs
The SPiCE Magazine • SPi Global @ 40 3
Message From the President & CEO
We recently kicked off our 40th year anniversary celebration and this early,
SPi Global @ 40 I would like to congratulate all of us for this milestone. I would also like to
thank all of you for your hard work, dedication and loyalty, allowing us to
4 Four Decades of Innovation
6 Reliving the Launch go this far.
8 Forty-fied:
How to Experience SPi Global at 40 Years At 40 years, we are the oldest BPO company. This is something no other
10 Plus/Minus 40: company, here and overseas, can claim. We enjoy this unique distinction,
“Make the Unexpected Happen” but we don’t really talk about it. Does it mean we don’t consider it a
12 Plus/Minus 40:
“Be a Winner” feather in our cap we should be proud of? I believe we are of the
mindset that there’s so much more to SPi Global which makes
From the Operations Floor: Excellence @ 40 its longevity in the business, while noteworthy, quite immaterial.
More than stability and even growth, which being 40 years can
14 Keeping Score: Are we Getting There?
denote, we focus more on our journey as a company, our evolu-
16 Transforming the Business Through
Process Excellence (PEX) tion from providing data entry services in the 80’s, to becoming
18 The Transitions Team: the leading content solutions provider in the publishing space,
Keeping it Smooth
20 Hop, Skip and a Ramp to currently being the world’s leading content technology
A Hindawi JEO rapid ramp-up story solutions company.
With all our projects and the usual challenges that came with
Technology Features: Rocking it @ 40
them, years flew by. Now we are 40 years young and I realize
22 Tech Rocks that this is a cause for celebration. I, myself, have been with
Women of Disruption
the company for 16 years of the four decades we are clocking
26 The Case for Website Accessibility
in and I look back fondly to where we came from. We honed
28 CX Transformation, Documentation
30 XML-First Publishing & End-to-End Digital in on sustained training and talent development for our
Transformation Solutions employees, recognizing that they are our best assets; that
we have thousands of subject matter experts throughout the
The Best of SPi Global: Going Strong @ 40 enterprise who are second to none. We developed powerful
synergies and expanded operations in different geographies.
34 Beyond Infinity
Updates on Infinity Awards winners We drove innovation as a norm and continued to push hard
36 Beyond the Call of Duty on faster technology adoption.
37 Saved by SPi Global’s Blood Donation Drive
38 Empowering the Women of Milagrosa
The road we travel calls for our collective effort on our priorities
to make the company better and more successful every passing
The Heart of SPi Global: It’s All About You year. So, on our 40th year, I ask everyone to channel our inner
spirits towards creating the vibe and infusing positive energy at
40 Cheers from Peers
Celebrating You all levels in the organization. Let’s make all of our efforts fruitful
42 Rethinking Learning and be grateful for them. But most importantly, let’s remember
Celebrating Your Growth to celebrate all of our successes everyday to make the next
44 Embracing Culture and Diversity
Celebrating our Community 40 years of SPi Global fly by like a breeze.
46 Man on the Screen: Show me your world! Ratan Datta