Page 3 - SPiCE Magazine (September 2019)

2 The SPiCE Magazine • SPi Global @ 40 The SPiCE Magazine • SPi Global @ 40 3

TABLE OF CONTENTS Message From the President & CEO

We recently kicked off our 40th year anniversary celebration and this early,
SPi Global @ 40 I would like to congratulate all of us for this milestone. I would also like to

thank all of you for your hard work, dedication and loyalty, allowing us to
4 Four Decades of Innovation
6 Reliving the Launch go this far.
8 Forty-fied:
How to Experience SPi Global at 40 Years At 40 years, we are the oldest BPO company. This is something no other
10 Plus/Minus 40: company, here and overseas, can claim. We enjoy this unique distinction,
EDITOR’S NOTE “Make the Unexpected Happen” but we don’t really talk about it. Does it mean we don’t consider it a
12 Plus/Minus 40:
“Be a Winner” feather in our cap we should be proud of? I believe we are of the
We bring to you the second issue of SPiCE
mindset that there’s so much more to SPi Global which makes
Magazine. It’s entitled “Forty-fied”, to
underscore that SPi Global is so much From the Operations Floor: Excellence @ 40 its longevity in the business, while noteworthy, quite immaterial.
more at forty. Four decades in business is More than stability and even growth, which being 40 years can
14 Keeping Score: Are we Getting There?
no mean feat by any standard and we are denote, we focus more on our journey as a company, our evolu-
16 Transforming the Business Through
celebrating that milestone in this magazine,
Process Excellence (PEX) tion from providing data entry services in the 80’s, to becoming
highlighting stories of people, key projects
18 The Transitions Team: the leading content solutions provider in the publishing space,
and events in our journey. The road to 40
Keeping it Smooth
years as a company has been marked with 20 Hop, Skip and a Ramp to currently being the world’s leading content technology
changes and challenges, achievements A Hindawi JEO rapid ramp-up story solutions company.
and successes. We are what we are today,
absolutely fortified, because of the path With all our projects and the usual challenges that came with
we travelled. Technology Features: Rocking it @ 40
them, years flew by. Now we are 40 years young and I realize
Still, there’s so much more ahead of us, 22 Tech Rocks that this is a cause for celebration. I, myself, have been with
Women of Disruption
hopefully for the next forty years, built the company for 16 years of the four decades we are clocking
26 The Case for Website Accessibility
on the strong foundation of the past 40. in and I look back fondly to where we came from. We honed
28 CX Transformation, Documentation
So, we are sharing updates on recent and
30 XML-First Publishing & End-to-End Digital in on sustained training and talent development for our
new initiatives this year that would help
Transformation Solutions employees, recognizing that they are our best assets; that
propel us to higher levels of technology
adoption and automation, as expected by we have thousands of subject matter experts throughout the
our clients. Among our business objectives The Best of SPi Global: Going Strong @ 40 enterprise who are second to none. We developed powerful
is client centricity and concerted efforts to
synergies and expanded operations in different geographies.
improve in this area are entrenched in this 34 Beyond Infinity
year’s programs. Updates on Infinity Awards winners We drove innovation as a norm and continued to push hard
36 Beyond the Call of Duty on faster technology adoption.
At forty, SPi Global is arguably the oldest 37 Saved by SPi Global’s Blood Donation Drive
38 Empowering the Women of Milagrosa
BPO company in the world. Such a unique The road we travel calls for our collective effort on our priorities
distinction becomes all the more meaningful to make the company better and more successful every passing
because through the years, we have also The Heart of SPi Global: It’s All About You year. So, on our 40th year, I ask everyone to channel our inner
become the leading and biggest content
spirits towards creating the vibe and infusing positive energy at
technology solutions company. We hope
40 Cheers from Peers
that the messages, news and stories shared Celebrating You all levels in the organization. Let’s make all of our efforts fruitful
in SPiCE, kindle our energy and ignite our 42 Rethinking Learning and be grateful for them. But most importantly, let’s remember
excitement to celebrate this momentous Celebrating Your Growth to celebrate all of our successes everyday to make the next
time in our history. Happy reading! 44 Embracing Culture and Diversity
Celebrating our Community 40 years of SPi Global fly by like a breeze.
Celeste Ilagan 46 Man on the Screen: Show me your world! Ratan Datta

SVP for Corporate Communications and External Affairs