Page 89 - Thailand Post Annual Report 2024

Part 1
Overview of the Organization
Part 2
Business Trends
Part 3
Business Model
Part 4
Strategies and Resource Allocation
Part 5
Risk
Part 6
Corporate Governance
Part 7
Operating Results
Part 8
Other Information
Dimension
Sustainability Factors of Thailand Post
Action plans supporting the sustainability factors
Indicators
Goals for 2024
Response to Goals (SDGs)
4. Management
of Relationship, Building Engagement with Alliances/ Partners/ Suppliers and Stakeholders
Performance evaluation plan to analyze competency gaps for personnel development
Proportion of workforce whose competencies align with competency gap assessment criteria
≥80%
Plan toward Service Standard
Overall customer satisfaction level with THP
>4 points
Plan for THP’s corporate image communication
Stakeholders’ confidence level in THP
≥89%
Plan to develop THP’s Customer Relationship Management (CRM)
Financial returns from the leveraging of data in the CRM system
100
million baht
5. HumanRights Management
Plan to develop post offices for serving vulnerable users
Number of post offices developed for vulnerable users Satisfaction level
of service users
Results of studying laws/ post offices
4 points
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