Page 33 - Laporan Tahunan PPZ-MAIWP 2021

31
Identiti & Matlamat Kami 31
Our Identity & Goals
Puzat Pungutan Zakat-MAIWP
Puzat Pungutan Zakat-MAIWP
Zakat Collection Center-MAIWP
Zakat Collection Center-MAIWP

Moto Polisi Kualiti

Motto Quality Policy

Memudahkan Anda Berzakat Kami beriltizam memberi perkhidmatan
Making Zakat Payment Easy berkualiti bagi memaksimakan kepuasan
pelanggan melalui pendekatan profesional,
penggunaan teknologi terkini serta
berlandaskan nilai-nilai Islam.
We aim to provide a quality service by maximising
customers’ satisfaction through a professional approach,
the deployment of the latest technology and based on
islamic values.

Objektif Kualiti

Quality Objectives

• Setiap transaksi bayaran zakat di kaunter hanya 5 • Every zakat payment transaction at the counter
minit. should only take 5 minutes.
• Semua pembayaran zakat melalui Skim Potongan • All zakat payment via the Salary Deduction Scheme,
Gaji, Pos dan Ejen Kutipan diproses 5 hari bekerja. by Post and Collecting Agents are to be processed
within 5 working days.
• Kakitangan menjalani program latihan atau kursus
20 jam setiap tahun. • PPZ staff are to attend 20 hours of training
programmes or courses annually.
• Memaksimakan kepuasan pelanggan.
• To maximise customers’ satisfaction.
• Perkhidmatan yang berkualiti tinggi.
• High-quality service.
• Kakitangan yang mementingkan kualiti, gigih,
proaktif, responsif dan mengetahui objektif setiap • Employ staff that prioritise quality, diligence,
kerja. proactiveness, responsiveness and understanding
the objective of each task.
• Organisasi berwibawa, kukuh dan berdaya maju.
• To be an organisation that is authoritative, strong
• Penambahbaikan yang berterusan.
and viable.

• Continuous improvements.