Page 27 - Business Process Reengineering via Six Sigma Theory and Methodologies
P. 27
The Voice of the Business reflects
the needs of management.
Voice(s) The Voice of the Employee relays
what it feels like to work within the
process.
The Voice of the Customer details
the needs of the end user.
The Voice of the Process lists the
waste, rework and other observed
process issues.
