Page 36 - Yellow Belt Six Sigma
P. 36

Writing a Problem Statement











                  Problem Statement                                                                                  st                    Exercise




     When?                                                                                              When? 1 quarter of the year
                                                                                                        Where?  Call center at Claflin


     Where?                                                                                             What? Student Applications
                                                                                                        How many?  6,200


     What?                                                                                              What is the magnitude?  The cost is $500k a year


                                                                                                                                      Possible Answer
     How many?                                                                                           In the first quarter, the call center processed

                                                                                                         6.200 student applications.  Annually, the current
     What is the magnitude?                                                                              process could result in additional cost of over

                                                                                                         $500,000.
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