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National Performance Indicator 2.3 – Community Engagement
NPI 2.3: The number of community members working with Community Action to improve
conditions in the community.
Overview: NPI 2.3 collects data on outcomes achieved by Community Action initiatives which
build community engagement:
Volunteer hours donated directly to the CAA for any program or activity
Individuals and businesses mobilized by the CAA
Applicable Activities: NPI 2.3 collects data on the number of community members mobilized
by Community Action, and the number of hours donated by volunteers to the CAA:
Mobilizing local business to provide needed services free of charge, or at a discounted
rate, to low-income residents
Recruit and involve volunteers in Community Action initiatives
Examples of volunteer activities:
o Serving on the CAA governing board
o Serving on other community advisory and governing boards or committees as a
representative of the CAA
o Assisting with program activities and logistics
o Participating in advocacy to meet agency and community goals
o Participating in advocacy to influence the policies and practices of government and/or
private entities so that they are responsive to the needs of low-income people
How to Report for NPI 2.3
National Performance Indicator 2.3 I.) Total Contribution by
Community
Community Engagement
The number of community members
working with Community Action to
improve conditions in the community. (#)
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