Page 67 - ROMA Supplemental Materials
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D. Rides Provided
Example:
o An agency provides rides to medical appointments for seniors who would otherwise be
unable to obtain transportation. Rides from the 12-person van are available two days each
week, every week of the year. The agency has determined that the van made 104 trips and
650 new and repeat passengers were given rides on those trips during the reporting
period. (Count as 650 services provided.)
E. Information and Referral Calls
Report the number of requests for assistance through Information and Referral calls that result in
increased access to resources. Information and Referral calls that are not tracked for outcomes
are to be reported here in the service count. For those clients whose calls and subsequent
referrals are tracked and outcomes are documents, these clients would be reported in the
appropriate NPI.
Example:
o An agency uses their 24/7 HelpLine telephone information and referral service to meet
the needs of their community. HelpLine connected 700 individuals and families to
service providers that were able to meet their immediate, short-term medical, food,
lodging, transportation, and other needs. (Count as 700 services provided.)
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