Page 10 - Guilford County ROD Process Reengineering

I5O uses its own proven methodology for our engagements;

however, we are able to nimbly adapt to whatever existing business

environment we find in place. In the ROD’s case, we can recognize the

business and cultural characteristics that currently exist, while offering

transitions towards improved operations. This framework values the past

and current contributions, while giving space for change and transition that

can move the organization forward into the future.

Our process methodology uses a hybrid of Design for Six Sigma

(DFSS) and continuous improvement. While this approach is not a full six

sigma process, it does use many similar attributes. Namely, defining,

measuring, analyzing, designing, and verifying. Each is described below:

DRAFT
•
Define: We define the project goals within the context of
internal and external customer requirements

•
Measure: We measure to assess client and customer needs and

• specifications
Analyze: With the help of the project team, we analyze the
various process alternatives that meet your requirements

• Design: We design/adjust the process to meet customer needs

• Verify: We build a measurement system that will verify

performance

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