Page 4 - Guilford County ROD Process Reengineering
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Background
Guilford County’s Register of Deeds independently recognized that there was a need for an
assessment to ensure that operations are executed efficiently. The agency was proactive in
pursuing a variety of measures to “right size” its operations so that it may continue to be a great
steward of the State dollars. I5O Consulting Services’ approach was to view this engagement in
three-parts consisting of business redesign around process, people, and technology. On June 10,
DRAFT
2020, Guilford County’s Register of Deeds engaged I5O Consulting Services to assess their
agency key operational processes. I5O Consulting Services identified several excellent policies,
procedures, and best practices at Guilford County Register of Deeds regarding transactional
processes. We examined numerous transactions to determine the effectiveness of Guilford
County’s ROD control over maintaining and governing the integrity of transactions. We also
identified recommendations that warrant tighter controls of processes.
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