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LOCAL Tuesday 17 July 2018

and happy. Health related activities like workshops, bowl-
ing, movies and more are offered to the staff. “Casa del
Mar takes good care of their employees, we want to make
it better every year to show our appreciation.” The biggest
challenge of the job is dealing with change for employ-
ees that are here for a long time already. We have a lot
of long-term employees in house and they are of great
value, however sometimes implementing innovation is not
really their cup of tea.” HR is an ongoing process and the
department is the intermediate between management
and employees. “We represent the management to the
employees and vice versa. We are the compromise mak-
er and it is not always easy, but very rewarding.”

Juan E. Irausquin Boulevard 51
Oranjestad, Aruba
T + 297 582 7000

“You really get to make the difference”

Casa del Mar Beach Resort & Timeshare offers you paradise: an oceanfront loca-
tion on the white sandy Eagle Beach, the amazing blue-green colored Caribbean
ocean, wonderful luxury oceanfront or poolside timesharing suites and a world of
amenities like spa, restaurant, pool and fitness. The core of the resort however are
the employees. If they are happy in their work, this will rub off on the guests. The
department responsible for that is Human Resources, taking care of the employees
is their thing. Whenever you go through the door of HR you meet the energetic, jolly
Ziphora Baarh, HR Coordinator.

Ziphora: “In a small resort like Casa del Mar the department of Human Resources
is all about multitasking with one clear goal: taking care of the employees. We are
Human Resources so you need to be resourceful, the employees are important and
need to be heard.” The work enhances innovation of working processes and sys-
tems, organizing trainings and events, making sure management knows the labor
laws, taking care of job applications and interviews, administer the pay roll, keeping
track on new technologies and facilitating employees with needed documents for
dentist, doctor and so on. “Many times we deal with a lot more than only profes-
sional issues, sometimes employees just need someone to listen. You cannot solve
everything, but we can be there and be a listening ear and that is really rewarding
because you see it in their attitude as they are relieved.”

Innovation Is It
She has been working for two years now at Casa del Mar. “After I finished my bach-
elors in Hospitality and Tourism Management at the University of Aruba in 2013 I
worked for one year at Aruba Marriott in HR. I left to do my Masters in Spain and Hol-
land, it was a one year program about innovative hospitality management. When I
came back here in the beginning of 2016 I started here.” Innovation is it for Ziphora,
in her opinion there is a lot of room for that in Aruba, especially in hospitality. “Many
resorts like this one are innovating now, not only front of the house but also back of
the house and I would like to be part of that. I love working in HR as it is my cookie.
Working with people and in tourism both. We are close to the employees and play
a big role in their development and growth, identifying their needs and see how to
meet/help them get them where they want to be.”

Connecting Events
One of her favorite things about working in HR is also planning events. Besides the
quarter events there is Mother’s Day, Father’s Day and the yearly BBQ event orga-
nized by the board. The resort initiates a lot of events to keep the people engaged

Casa del Mar would like to welcome

you to their family of owners with suits
available for sale or rental year round.