Page 16 - FCEA Proposal For Airport VIP Concierge Service Concession 2022 (1)

4. Mission Statement

For First Class Experience Aruba the Human Capital remains one of the most important aspects of our
core focus with our customers. We receive them with a warm welcome, letting them feel secured, at home,
total taken care off with a unique experience at their arrival and so at their departure leaving our beautiful
Island with a memorable goodbye and this will be for each individual different and special with a total
happy feeling to return soon. With this mission we intend to imprint a tremendous feeling of satisfaction
that will be ever remembered and being so worldwide recognized as one of the best Airport VIP hosting
services.

5. Vision Statement

Human care in the Travel Industry starts with Us, First Class Experience Aruba. From our Team up to our
Traveler’s, from your arrival up to your departure, we will take care and assist you and your Family. Our
Professional, Friendly, Caring, Respectful Host will be there to assist you to the best at the Airport of
Aruba. For us First Class Experience Aruba is not just a Lifestyle, it’s the best way to travel safely and
hassle free. We envision FCEA to be recognized worldwide for one of the Best Human Care and Excellent
service provider at the Airport around the World

6. Core Values

• Human care, warm, friendly, courteous
• 5-star excellent service
• Reliable & responsible
• Passionate
• Respectful
• Great teamwork
• Solution driven
• Stress free
• Social assistance

7. Core Purpose

Our service is geared towards high-end clientele, first-time VIP clients, repeaters, and clientele
accustomed to VIP personalized assistance through the airport procedures, at their arrival, departure or
while in transit. But we also aim to please clients who want to fast track the busy or crowded lines, don’t
have the patient or desire to wait and want also to experience a priority service hassle- and stress-free time
thru the airport to the gate or to the departure hall. Also, service families or seniors that need assistance.

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