Page 16 - FCEA Proposal For Airport VIP Concierge Service Concession 2022_Neat

4. Mission Statement

For First Class Experience Aruba the Human Capital remains the most important aspect of our core focus
with our customers. We receive them with a warm welcome, letting them feel secured, at home, total taken
care off with a unique experience at their arrival and so at their departure leaving with a memorable
goodbye and this will be for each individual different and special with a total happy feeling to return soon.
With this mission we intend to emboss a tremendous feeling of satisfaction that will be ever remembered
and being so worldwide recognized as one of the best Airport VIP hosting services.

5. Vision statement

Human care in the Travel Industry starts with Us, First Class Experience Aruba. From our Team up to our
Traveler’s, from your arrival up to your departure, we will care and assist you and your Family. Our
Professional, Friendly, Caring, Respectful Host will be there to assist you to the best at the Airport of
Aruba. For us First Class Experience Aruba is not just a Lifestyle, it’s the best way to travel safely and
hassle free. We envision FCEA to be recognized worldwide for one of the Best Human Care and Excellent
service provider at the Airport around the World

6. Core Values

• Human car, warm, friendly, courteous
• 5-star excellent service
• Reliable & responsible
• Passionate
• Respect
• Great teamwork
• Solution driven
• Stress free
• Social assistance

7. Core Purpose

Our service is geared towards high-end clientele, first-time VIP clients, repeaters, and clientele
accustomed to VIP personalized assistance through the airport procedures, at their arrival, departure or
while in transit. But we also aim to please clients who want to fast track the busy or crowded lines, don’t
have the patient or desire to wait and want also to experience a priority service hassle- and stress-free time
thru the airport to the gate or to the departure hall. Also, service families or seniors that need assistance.

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