Page 11 - FCEA Proposal For Airport VIP Concierge Service Concession 2022_Neat

First Class Experience Traffic 2017 - 2022

9000
7794
8000

7000 6008
6000
5000

4000 3317
3155
3000
1696 1837
2000

1000 296
0
2016 2017 2018 2019 2020 2021 YTD July 2022

In addition, to the above, our strategy evolved to provide personalized service comparable to a “white-
glove service.” This new thinking characterized itself by amplifying our focus even more on attention to
detail, convenience, ease of travel, and emotional fulfillment—A high-standard service tailored to each

customer’s specific and unique needs. FCEA formula has demonstrated success, YTD July 2022, the
FCEA clientele increased to 7,794 clients, surpassing 2021 results (6,008 clients). When comparing the
YTD July 2022 results to YTD July 2021 results, FCEA traffic grew by 216%. Year-end 2022, FCEA is
forecasting a growth in traffic of 200%.

First Class Experience Paid Concession Fee to AAA 2019 - 2022

Paid Concession Fee Difference Concession fee Total to be paid:
282,743.06
300,000.00
Total paid:
230,370.48
250,000.00

200,000.00
Total paid: 238,748.65
150,000.00 122,196.17
Total paid: 193,800.65
100,000.00 49,458.74 73,725.46

20,628.88
50,000.00
72,737.43
53,096.58 36,569.83 43,994.41
-
2019 2020 2021 YTD July 2022

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