Page 32 - FCEA Proposal For Airport VIP Concierge Service Concession 2022_Neat
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•  Understand the customers
               •  Focusing on customer needs
               •  Handling customer complaints
               •  Stress management during the process and reassuring an excellent service during the process



            External Training:
               •  Programa di Excelencia di Aruba; “Mi compromise cu Aruba” by A.T.A.,
               •  “Service Excellence ku Zjeito”
               •  Courses by The Leadership Council
                       o  Exceptional Customer Service
                       o  Five Star Quality Service
                       o  How to handle Irate customers & difficult situations
                       o  Loyal customer is priceless
                       o  Loyal for Life





































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